Everything you need before you arrive.
Visiting hours, what to expect, insurance and international support — the practical things that make a hospital visit feel calmer.
When you can visit
From your first call to your consultation
Reach out
Call the 24/7 appointment line or use the Care Assistant to find the right department.
Get matched
We help you choose the right specialist and a time that works for you.
Arrive & register
Bring an ID and any prior reports. Our front desk completes a quick registration.
Meet your consultant
Unhurried consultation, clear next steps, and a care plan explained in plain language.
Insurance & cashless
Cashless treatment is available with major insurers (demo). Our in-house insurance & billing desk handles approvals and paperwork so you can focus on getting better.
- Cashless with major insurers (demo)
- Dedicated billing & approvals desk
- Transparent estimates before treatment
International patients
Travelling for care? Our international patient desk coordinates the whole journey — from first enquiry to follow-up after you return home.
- Visa & travel coordination (demo)
- Language assistance & interpreters
- Treatment estimates & remote consults
Two simple ways to reach us.
Call our 24/7 appointment line, or open the Care Assistant in the corner — switch to Voice to speak, and it will help you find the right department.
For medical emergencies, call your local emergency number immediately or come straight to our 24/7 Emergency & Trauma department.